Service Desk, Taguig

Description

Service Desk Analyst is accountable for gathering information through a client conversation, log on to support tools, and additional support staff (service resources) if needed.

Completed 1st Year in College
At least 18 months BPO experience with 12 months of experience in a Service Desk, IT helpdesk or Technical Support role - Under BPO or IT Shared Services
Strong problem-solving and analytical skills to quickly identify and resolve issues
Excellent communication and customer service skills to effectively interact with end-users
Working knowledge of common desktop applications, operating systems, and hardware
Ability to multitask and prioritize tasks in a fast-paced environment
Enthusiasm for continuous learning and adaptability to new technologies
Willing to work ON SITE in BGC, Taguig City

Highlights

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