Concierge Service Associate, Taguig

As a Concierge Service Associate, you will be the first point of contact for premium paying members, providing exceptional service and ensuring an exceptional customer experience. Your role involves assisting members with inquiries, concerns, and other issues related to the member's account. You will work closely with various departments to fulfill member's needs, if needed, and promote a positive atmosphere.

• Exceptional member assistance
• Respond promptly to member inquiries and requests
• Manage and maintain accurate records of members requests and activity
• Handle members complaints and concerns with professionalism and empathy, ensuring resolution and satisfaction
• Collaborate with other departments to fulfill members needs efficiently
• Build rapport with members and recognize repeat visitors, anticipating their needs