Onsite Email & Ticketing Support Agent (Inependent), Santo Tomas

About the Role:
We’re looking for a proactive, detail-oriented, and reliable Email & Ticketing Support Agent to join our growing team onsite. This role involves managing incoming customer inquiries via email and support ticketing systems, resolving issues efficiently, and ensuring a smooth customer experience.

Key Responsibilities:
Respond promptly and professionally to customer inquiries via email and ticketing platforms
Investigate and resolve product/service-related issues
Log and update customer interactions accurately
Collaborate with team leads and technical support when needed
Maintain a positive, solution-focused attitude at all times

What We’re Looking For:
Excellent written English and communication skills
Strong common sense and good judgment in handling a variety of situations
Fast and accurate typing skills (at least 45 WPM preferred)
Proficient computer skills – must be comfortable navigating multiple systems, using web-based platforms, and basic troubleshooting
Ability to work independently and think critically
Organized and detail-oriented with strong time management skills
Willing to work onsite at our office location

Preferred Qualifications:
Previous experience in customer service, technical support, or help desk roles
Familiarity with email platforms, CRMs, or ticketing tools (e.g., Zendesk, Freshdesk, Help Scout)
Basic understanding of internet and browser functionality