Email and Chat Support | Hotel Booking Agent | CSR, Marikina

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities:

Handle reservation inquiries via phone, chat, or email

Assist with booking, modification, and cancellation requests

Provide accurate hotel details, pricing, and amenities

Document interactions in the system

Escalate complex cases to supervisors

Maintain quality and satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on hotel reservation systems and company processes

Requirements:

High School or Senior High School graduate (College preferred)

Strong English communication

Customer-focused and detail-oriented

Basic computer literacy

Willing to work onsite in Metro Manila

Why Join Us

Competitive pay and incentives

Career growth and skill-building opportunities

Collaborative and supportive team environment