Customer Service Representative, Marikina

Description

Responsibilities

Responding promptly and accurately to customer inquiries via phone, email, or chat.
Diagnosing and resolving customer issues efficiently and effectively to ensure customer satisfaction.
Maintaining detailed records of interactions and transactions in the customer management system.
Providing product information and guidance to customers, assisting with order placements and returns as needed.
Collaborating with team members and other departments to enhance the overall customer experience and address escalated issues.

Job Requirements

Previous experience in customer service, call center, or support roles preferred
Excellent verbal and written communication skills
Basic computer proficiency (MS Office, email, internet)
Positive attitude and customer-first mindset
Patience and adaptability when handling difficult situations
Attention to detail and accuracy in record-keeping
Willingness to work flexible schedules, including shifts, weekends, or holidays
Understanding of data privacy and confidentiality standards
Ability to follow company policies and procedures
Professional appearance and conduct

Highlights

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