Customer Service Representative, Marikina

Description

Interact with customers via phone, email, and chat to provide information and assistance.
Resolve customer inquiries and complaints in a professional manner.
Maintain a thorough knowledge of products and services to assist customers effectively.
Document customer interactions and feedback in the customer management system.
Collaborate with team members to improve customer service and experience.

Requirements

Educational Qualifications: Bachelors degree in a relevant field is preferred.
Experience Level: Fresh graduates or 0-2 years of experience in customer service.
Skills and Competencies: Strong customer service skills and English communication abilities.
Qualities and Traits: Excellent interpersonal skills and patience.
Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
Working Conditions: Office environment with potential for remote work options.

Highlights

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