Customer Service Manager (Post Sale), Quezon city

COMPANY PROFILE: A manufacturing company that has been competing for almost 80 years globally. There primary focus is to provide a high-impact, best quality and innovative designs of their vehicle products. They been known as a leading and reliability manufacturing company globally.

Position: Aftersales Manager
Company Industry: Manufacturing Company
Work Location: Mandaluyong City
Work Schedule: Monday – Saturday
Salary: Php70,000 Basic Pay
Work Set Up: On-site

BENEFITS:
HMO
Company car plan
Life insurance
Meal allowance
Communication Allowance
Php20,000 – above commission based on KPI achievement

JOB REQUIREMENTS:
Graduate of Engineering, Automotive, or any related course.
At least 3 years of experience in after-sales operations in a car dealership.
At least 2 years in a supervisory or managerial role.
Can drive a 4-wheel vehicle
Has a valid driver’s license.

JOB RESPONSIBILITIES:
Manage daily aftersales operations, including service and parts departments.
Supervise and guide aftersales staff to ensure smooth workflow and productivity.
Monitor and achieve aftersales targets and key performance indicators (KPIs).
Ensure high-quality customer service and handle customer concerns when needed.
Oversee parts inventory and service efficiency.
Implement improvements to enhance overall aftersales performance.
Ensure all operations follow dealership standards and policies.


RECRUITMENT PROCESS: (ONLINE / FACE TO FACE)
Initial Interview (Online)
Assessment (Online)
Final Interview (Face to Face)
Job Offer