Scheduler | Day 1 HMO | Mid Shift | Weekends Off | …, Muntinlupa

Seamlessly Coordinating Care, Transforming Lives!

Our client, Home Instead, is a trusted leader in the healthcare industry, specializing in personalized home care services that empower individuals to live independently in the comfort of their homes. With a deep commitment to quality and compassion, they have touched the lives of thousands of families by pairing skilled Care Professionals with tailored care solutions. Home Instead stands out for their dedication to enhancing the well-being of clients and fostering meaningful connections within the community.

Job Description

As a Scheduler, you will coordinate efficient schedules for Care Professionals, ensuring high-quality service for clients. From managing rosters to matching professionals with client needs, your work will ensure continuity and reliability in delivering exceptional home care services.

Job Overview

Employment Type: Full-Time

Shift: Mon-Fri 1:00 PM - 10:00 PM

Work Setup: Onsite, Alabang/Makati City

Perks: Day 1 HMO, Above-market salary, Global exposure, Weekends Off, Mid Shift

Your Daily Tasks

• Perform various tasks to coordinate scheduling services for Care Professionals, ensuring the highest quality of service for clients.
• Develop and maintain effective, efficient schedules based on client and Care Professional needs.
• Prepare schedules that account for travel time, holidays, training, and cancellations.
• Maintain consistency and continuity in rotas by matching Care Professionals with clients based on training competencies and needs.
• Match client schedules to their specific requirements, ensuring the same Care Professional and consistent timing whenever possible.
• Identify and monitor high-stress areas within schedules, providing feedback to the recruitment team.
• Reconcile completed calls daily for accuracy in scheduling records.
• Manage Care Professional annual leave effectively to maintain schedule integrity.
• Template calls to Care Professionals to ensure consistency, updating them promptly whenever changes occur.
• Collaborate with the UK team using Microsoft Teams chat and video calls for seamless communication.