Collections Specialist, Muntinlupa

We are seeking a diligent and results-driven Collections Specialist to manage and oversee the collection of outstanding payments from our clients. The ideal candidate will be proactive, organized, and have strong communication skills to ensure that payments are received in a timely manner while maintaining positive relationships with clients.

Key Responsibilities:

• Contact Clients: Reach out to customers by phone, email, or letters to follow up on overdue payments and maintain regular communication regarding their account status.
• Review Accounts: Monitor accounts for overdue payments and identify potential collection issues. Investigate and resolve discrepancies or billing issues.
• Negotiate Payment Plans: Work with clients to develop mutually agreeable payment arrangements, keeping in mind company policies and ensuring timely collection.
• Record Keeping: Maintain accurate records of all communications with customers, including payment arrangements, and update internal systems to track account status.
• Collaborate with Teams: Work closely with the sales, accounting, and legal departments to resolve account issues and escalate problematic accounts as needed.
• Reporting: Provide regular reports on aging accounts and payment statuses to management. Offer insights into collection strategies and trends.
• Customer Service: Act as the point of contact for clients regarding account balances, disputes, and any related billing issues, maintaining a professional and helpful demeanor.