Operation Manager, Laguna

Job description:

Operations Manager Rural Bank (Quezon)Overview

The Operations Manager is responsible for overseeing the daily banking operations, ensuring efficient service delivery, compliance with regulations, internal controls, and overall branch performance. The role ensures that operational processes run smoothly while supporting the banks financial and customer service goals.

Duties and Responsibilities1. Operations Supervision

• Oversee daily branch operations (deposits, withdrawals, remittances, loan processing)
• Ensure accuracy of transactions and proper documentation
• Monitor teller and back-office activities

2. Compliance & Internal Control

• Ensure compliance with regulations of the Bangko Sentral ng Pilipinas
• Implement internal control procedures and risk management policies
• Prepare for internal and external audits

3. Staff Management

• Supervise operations staff (tellers, bookkeepers, cashiers)
• Conduct training and performance evaluations
• Enforce company policies and procedures

4. Financial & Administrative Oversight

• Monitor cash flow and vault management
• Review daily, weekly, and monthly reports
• Ensure proper reconciliation of accounts

5. Customer Service & Process Improvement

• Address operational issues and customer concerns
• Improve workflow efficiency and service turnaround time
• Maintain high service standards

QualificationsEducational Requirement

• Bachelors Degree in Business Administration, Banking & Finance, Accountancy, or related field

Experience

• At least 35 years experience in banking operations
• With supervisory or managerial experience preferred
• Experience in rural banking is an advantage

Skills & Competencies

• Strong leadership and organizational skills
• Knowledge of banking operations and internal controls
• Attention to detail and analytical ability
• Strong problem-solving and decision-making skills
• High integrity and compliance awareness