Customer Care Representative, Laguna

We are CONCENTRIX the #1 BPO in the industry where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

BENEFITS

Very competitive salary

Meal and transportation pay

Rice allowance

Night differential [when applicable]

Account incentives

Sick and vacation leaves

Educational assistance

Retirement plan

Annual appraisal and bonuses

Comprehensive health plan for you and your loved ones

Clean, safe & modern working environment

JOB RESPONSIBILITIES

Communicate with customers in a courteous, friendly and professional manner using agreed procedures

Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Maintain basic knowledge of client products and/or services

CANDIDATE PROFILE

Computer literate

Must be FLUENT in English; keep in mind that you'll be conversing with foreign customers

Committed to full-time long-term employment

All successful applicants go through a month-long training on communications, culture, and product-specific courses to equip them before actual work begins.

EDUCATIONAL & PROFESSIONAL ATTAINMENT

At least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12)

Not tied up with academics; not currently studying nor enrolling for school

Fresh college graduates are encouraged to apply

BPO experience handling international voice account is a DEFINITE PLUS but not required

NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However, for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.