Customer Service Associate (Logistic), Laguna

A 50-year-old Japanese company has expanded its business to the Philippines. The company is well known for leading industries such as railway, logistics, import, export, shipping, trading, and other related businesses in Japan. Due to its continued success, the firm has opened its office in Manila to serve global clients.

Salary: Php 18,000 Php 30,000 (Fixed Day Shift)

Job Type: Calls and Emails

Account: Local or Asian Account

Company Industry: Japanese Shipping and Cargo Firm

Work Location: Laguna

Work Schedule: Fixed Day Shift (8:00 AM 5:00 PM only; non-shifting)

Work Setup: Onsite in Laguna

Bachelors degree holder of any course (open to undergraduates)

At least 1 year experience as a Customer Service Representative

Urgent hiring with 4 headcounts required

Willing to undergo training

Willing to handle customer concerns via emails and calls

This is not a complaint line; the role focuses on order management

Guide customers on how to place orders

Answer inquiries regarding logistics rates, timelines, and shipping details

Respond to customers via email, chat, and phone calls

Communicate in Tagalog or English based on customer preference

Provide updates on ongoing customer orders

Assist customers in placing orders once finalized

Double-check customer requirements for compliance with PEZA regulations

This is a one-day hiring process.

Initial and final interview will be conducted by the Site Manager

Results will be released within the same day