Logistics CSR Supervisor, Laguna

look for Ms. Bianca

Client Profile: A diversified organization operating across transportation, urban development, retail, and lifestyle services, focused on delivering safe, reliable, and high-quality experiences. The organization emphasizes sustainability, innovation, and long-term value creation for the communities it serves.

Position: Logistics CSR Supervisor

Industry: Japanese Shipping and Cargo Firm

Work Location: Bian Laguna

Work Schedule: Fixed Day shift (8am to 5pm only)

Work Setup: Onsite

Salary Range: Php 30,000 - Php 35,000

BENEFITS:

• Leave Credits
• Company Christmas gift
• Company sponsored events
• Free parking
• Opportunities for promotion
• Promotion to permanent employee
• HMO
• Government Mandated Benefits
• 13th month pay

Job Requirements:

• Bachelors Degree holder of any course , open to undergraduate.
• With or without experience are encourage to apply.
• With experience in supervising staff for at least 1 year.
• Willing to work using emails and calls with customers.
• Amendable to work onsite.
• Amendable to attend face to face interview.

Job Responsibilities:

• Train and oversee team members
• Guide customer on how to place an order
• Answer inquiries about logistics rate, timeline and shipping
• Answer customers via email, Chat and phone calls
• Use Tagalog and English based on Customer preferences
• Update customers regarding their ongoing orders
• Help customer place an order once decided
• Provide information of the requirements when using the service
• Double check if customer requirements are compliant with PEZA
• Update clients if there are delays, Issues or concerns about shipment
• The customers inquiries are mostly shipping timeline and Rates

Recruitment Process: (Face to Face)

• Initial Interview
• Final Interview
• Job Offer