Customer Operations Associate (Back Office), Laguna

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Operations Associate (Back Office)

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php18,000-Php25,000

WORK SET UP: Work on site

BENEFITS:

HMO

Government benefits

13th Month Pay

Sick Leave

Government benefits

Job Requirements:

Bachelors degree holder

With at least 1 experience in back-office customer service operations

Amendable to work on site

Amendable to attend face to face interview

Can start as soon as possible

JOB RESPONSIBILITIES

Handles customer inquiries and requests through email and phone in a timely and professional manner

Provides accurate information regarding products, services, billing, orders, or account concerns

Handles client inquiries via email and phone regarding shipment status, documentation, and delivery schedules

Coordinates with operations, warehouse, trucking, and overseas agents to ensure timely and accurate shipment updates

Updates shipment records in the logistics system and ensures data accuracy

RECRUITMENT PROCESS (Face to Face)

Initial Interview

Final Interview

Job Offer