Customer Service Operations Lead, Laguna

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Service Operations Lead

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

WORK SET UP: Work on site

BENEFITS:

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave
• Government benefits

Job Requirements:

• Bachelors degree holder
• With at least 1 to 2 years experience in back-office customer service operations
• Amendable to work on site
• Amendable to attend face to face interview
• Can start as soon as possible

JOB RESPONSIBILITIES

• Supervises daily back-office customer service operations, handling client inquiries via email and phone
• Ensures timely, accurate, and professional responses to customer inquiries, requests.
• Coaches, trains, and supports customer service representatives to improve performance and service quality
• Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance
• Acts as the primary point of contact for escalated back-office customer concerns

RECRUITMENT PROCESS (Face to Face)

• Initial Interview
• Final Interview
• Job Offer