Supply Chain Customer Service Lead, Laguna

A 50 year old Japanese company expanded their business in the Philippines. This company is popular for leading the railway, the logistics, import, export, shipping, trading and more business in Japan. Due to its success, this firm opened its office in Manila to serve the globe.

Position: Supply Chain Customer Service Lead

Salary: 30,000 to Php 35,000 (Fixed Dayshift)

Type of Job: Calls and Emails 

Company Industry: Japanese Shipping and Cargo Firm

Work Location: Laguna 

Work Schedule: Fixed Day shift (8:30am to 5:30pm only) *this is not shifting

Work Set Up: Onsite in Laguna 

COMPANY PERKS AND BENEFITS:

• Leave Credits 
• Company Christmas gift 
• Company sponsored events    
• Free parking  
• Government Mandated Benefits 
• 13th month pay

Who is qualified? 

• Bachelors Degree holder of any course , open to undergraduate with experience in the same field of job
• With experience in supervising staff for at least 1 year
• Willing to work onsite     
• Can start working ASAP is a big advantage
• This is not complaint line this is more on order management and managing staff 

What are the duties of the job? 

• Train and oversee team members
• Guide customer on how to place an order
• Answer inquiries about logistics rate, timeline and shipping
• Answer customers via email, Chat and phone calls 
• Use Tagalog and English based on Customer preferences 
• Update customers regarding their ongoing orders 
• Provide information of the requirements when using the service 
•  Double check if customer requirements are compliant with PEZA

How is the recruitment process?

This is 1 day hiring. Please attend the interview personally to take the first and final interview done by the Site Manager and you will get to know the result within the day. We prefer someone who can start ASAP.

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