Technical Support Representative, Laguna

Key Responsibilities:

1. System Support and Maintenance

Monitor, update, and configure the Admira system, including scheduling updates, enabling devices, and addressing system-related concerns.

Identify and report live market system issues to the immediate supervisor.

Troubleshoot and resolve live market system concerns, escalating issues as needed to the Digital Support Team and Supervisor.

Analyze and conduct basic troubleshooting of configuration issues related to Admira and Live Markets.

Perform quality assurance checks during site visits and troubleshooting sessions.

Review and analyze Admira requirements and change requests, ensuring clarity and completeness before implementation.

Address customer inquiries, identify solutions, and validate issue resolution.

Gather approvals and validate the completeness of requirements for Admira and Emobile system updates.

2. System Documentation

Generate troubleshooting reports for site visits and daily activities.

Manage, monitor, and update Live Market ticketing requests, ensuring proper prioritization.

Document system updates, new features, and troubleshooting process changes.

Maintain accurate records of daily support activities and ticket resolutions.

Update work instructions to reflect new processes or troubleshooting steps.

3. Project Support & Collaboration

Communicate project updates, modifications, and technical changes to the project lead.

Actively participate in Digital Live Markets implementation tasks, including software testing, TV screen configurations, and other technical setups.

Work closely with cross-functional teams to ensure smooth execution of system-related projects.