Customer Support Specialist, Laguna

We are looking for a proactive Customer Care Specialist to manage customer service systems, reports, and daily operations. The role involves data management, process coordination, and supporting customer experience improvements.

Duties and Responsibilities

• Manage customer service systems and ensure accurate, up-to-date data.
• Coordinate with vendors and internal teams on system issues and updates.
• Prepare and analyze reports on service performance and customer activity.
• Handle billing-related tasks such as statement extraction and payment requests.
• Run customer communication campaigns and service advisories.
• Maintain data quality and update customer records across platforms.
• Manage the knowledge base to support automation and front-line operations.
• Support system integrations, workflows, and configuration changes.
• Assist in customer service programs focused on retention and upgrades.
• Use data tools for reporting and analytics.
• Ensure timely distribution of reports and updates to stakeholders.

Qualifications

• Bachelors degree in Business Administration, IT, or related field.
• At least 1 year of experience in customer service operations, reporting, or system administration.
• Strong organizational, analytical, and reporting skills.
• Experience with CRM systems, data tools, and system integrations.
• Effective communication and coordination skills.
• Proficient in Microsoft Office applications. Proficiency in Microsoft Excel is an advantage.