Customer Service Representative, Laguna

Description

Offer timely and efficient customer support to address questions, problems and complaints related to products or services.
Keep a detailed knowledge of company's products and services to be able to appropriately convey their features and benefits to customers.
Engage with potential customers who have expressed interest in the company's products, nurture the leads until they are ready to buy, and close the sales.
Establish and maintain routinely interaction with customers that happen after the sale, and make them satisfied by solving their problems.
Use measures of retaining current customers, like offering promotions, discounts and personalized services.
Collect customer feedback to determine areas for improvement and share findings with the obligatory departments to upgrade products and services.
Perform the sales data, customer trends and the market changes analysis to improve the sales strategies and customer experience.
Develop and deliver training programs in collaboration with other teams that equip salespeople and customer service staff with new skills and knowledge.
Attend activities and promotions to interact with clients and present the organization's products and services.
Keep track of customer conversations, sales figures and other relevant data, and prepare reports on a regular basis for management.

Highlights

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