Customer Service Representative, Laguna

Description

Responding to phone calls and emails from clients, providing updates on shipment status, and addressing any inquiries or concerns.
Preparing and Reviewing shipping documents such as bills of lading, commercial invoices, permits and other necessary paperwork.
Working with internal teams (operations, accounting, etc.) and external parties (shipping lines, a customs brokers, agents etc.) to ensure smooth shipment flow.
Responsible in coordination of pick-ups and deliveries, tracking shipments, and monitoring the customs clearance processes.
Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
Maintaining accurate records of shipments, customer information, and other relevant data.
Ensuring all operations comply with relevant regulations and company policies.
Any other tasks that may be assigned by the immediate superior.

Highlights

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