Call Center Agent, Laguna

Description

Handle inbound and outbound calls in a professional, courteous, and efficient manner.
Provide accurate information to customers regarding products, services, and company policies.
Resolve customer issues, complaints, or inquiries promptly and effectively, maintaining a high level of customer satisfaction.
Follow company scripts, guidelines, and procedures to ensure consistency and quality in customer interactions.
Document and update customer interactions in the system.
Meet or exceed performance targets, including call handling time, quality scores, and customer satisfaction.
Collaborate with other team members and departments to ensure efficient resolution of customer concerns.
Attend training sessions and actively participate in ongoing skill development.

Highlights

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