Freight Operations, Laguna

Operations

• Solicit and attend in customer bookings throughout the entire process of Import and Exportation.
• Prepare and review shipping documents, including HBL, MBL, commercial invoices, packing list, and Certificates of origin
• Communicate effectively with clients to understand their import and export logistics requirements
• Address customer inquiries and concerns promptly to ensure a positive customer experience
• Collaborate with internal teams to coordinate and monitor the entire logistics procedure. (Operations, Principal and Accounting)
• Assist in resolving issues related to shipments, delays, and customers clearance
• Facilitate smooth communication between clients, carriers, and customs authorities
• Timely preparation and processing of shipping documentation (Import and Export) ex.HBL, MBL, Billing documents, Carriers Invoice
• Handle and resolve customer complaints or issues related to logistics services
• Stay informed about industry developments and proactively share relevant information with customers
• Other ad-hoc duties may be assigned

B. Cost Management

• Avoid unnecessary charges such as amendment and late manifest
• Provides up to date details to avoid demurrage detention

C. Customer Satisfaction

• Provides timely accurate and complete information
• Identify and assess customer if needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationship and trust with customer accounts through open and interactive communication
• Handle customer complaints, provider appropriate solutions and alternatives within the time limits
• Follow communication guidelines and policies