Customer Service Representative (Clark Site), Pampanga

Description:

Level Up Talent Solutions is hiring Customer Service Representatives for multiple onsite openings in Clark. This role is ideal for candidates who are confident communicators, customer-focused, and capable of handling customer concerns with accuracy, professionalism, and empathy.

Accounts Available:

• Financial
• Healthcare
• Telco

Key Responsibilities

• Handle customer inquiries through the assigned support channel.
• Assist customers with account concerns, billing questions, payments, transactions, service issues, basic troubleshooting, or general support requests.
• Provide clear, accurate, and timely information based on account policies and procedures.
• Verify customer information and follow proper security, compliance, and data privacy guidelines.
• Resolve customer concerns professionally and efficiently while maintaining a positive customer experience.
• Document customer interactions, concerns, actions taken, and resolutions accurately in the system.
• Escalate complex, technical, sensitive, or unresolved concerns to the appropriate team when needed.
• Maintain confidentiality and professionalism when handling customer information.
• Meet performance standards related to quality, productivity, attendance, and customer satisfaction.
• Demonstrate patience, empathy, active listening, and professionalism in every customer interaction.
• Comfortably use computer systems and navigate multiple tools required for the role.

Qualifications

• High School Graduate, Senior High School Graduate, or College Undergraduate.
• With or without BPO experience, depending on segment and account fit.
• Candidates with at least six (6) months of BPO experience are highly preferred.
• Good communication and customer service skills.
• Strong attention to detail and ability to follow procedures.
• Comfortable handling customer concerns through the assigned support channel.
• Willing to work onsite in Clark.
• Willing to work on a 24/7 shifting schedule, including weekends and holidays.
• Comfortable using computer systems and navigating multiple tools.
• Able to work in a fast-paced and performance-driven environment.