Customer Experience Specialist, Pampanga

JOB DESCRIPTION:

• Confers with the customers by telephone, email, in person in order to provide information about products and services.
• Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Ensures that appropriate responses were made to resolve customers' problem.
• Refers customer's concerns to designated departments for resolution and processing.
• Provides feedback and reply to customers' concern and request.

QUALIFICATIONS:

• Graduate of any 4-year Business course or any related course
• With active listening skills, problem solving skills, customer service
• Written and Oral Communication Skills