Customer Service Representative, Pampanga
Customer Service Representative, Pampanga
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Pampanga, Philippines -
Posted: less than a month ago
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Description
- Answering incoming calls, emails, and chats, providing accurate information, and managing customer inquiries.
- Troubleshooting product/service issues, handling complaints with empathy, and escalating complex cases to management.
- Updating customer accounts, processing returns, exchanges, and billing/payments.
- Identifying opportunities to cross-sell or upsell products and services.
- Recording detailed notes of customer interactions and actions taken.
Highlights
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Company nameLexie -
Job positionCustomer Service Representative
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