Customer Service Representative, Pampanga

Primary Duties and Responsibilities:

• Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
• Create a genuine connection with our customers, identify customer concerns and needs proactively.
• Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
• Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.
• Stay up to date on all relevant company and product updates and information

Qualifications:

• No BPO Experience required.
• Willing to work onsite in Marquee Mall, Angeles City, Pampanga night hours (shifting schedules) and weekends
• Can start ASAP
• Excellent understanding of the US or North American culture and customer and demonstrate the ability to empathize and connect with the customer
• Excellent written and verbal English communication skills