Call Center Trainer (Clark Pampanga)

This company is an IT, Engineering company existing for 40 years. offering end-to-end partnered solutions across various industries, including financial services and healthcare

Position: Call Center Trainer (Clark Pampanga)

Industry: BPO

Location: Clark Pampanga

Salary Offer: Php35,000 basic

Work Schedule: Flexible schedule

Work Set Up: Work-Onsite

BENEFITS :

Government mandated benefits

13th Month Pay

HMO

Vacation Leave Credits

Sick Leave Credits

JOB REQUIREMENTS

• Bachelor graduate
• With experience in Collections is a plus
• At least 2-3 years of work experience as a Trainer.
• Experience working in a BPO industry.
• Amenable to work onsite and on flexible schedule in Pampanga

JOB RESPONSIBILITIES:

• Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
• Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Liaising with team leaders and managers to conduct on-the-job coaching.

Recruitment process: Online and Face to face

Initial interview

Final interview

Job offer

Look for Ms. Jai