Head of Account Management (Leadership Team Member), Pampanga

• We're in urgent need of Head of Account Management (Leadership Team Member) for a well-established BPO Company located in Pampanga. This opportunity is for Direct Hire, send us your applications now and we'll be in touch shortly.

Duties & Responsibilities:

• Lead and manage client relationships, ensuring high levels of engagement and satisfaction.
• Develop and implement account management strategies that align with both client goals and company's service capabilities.
• Serve as the primary point of contact for key clients, handling inquiries, concerns, and strategic discussions while also ensuring offshore teams receive adequate support.
• Ensure proactive account management, identifying potential challenges early and implementing strategic solutions for both client and team concerns.
• Collaborate closely with internal teams to facilitate smooth service delivery, provide mentorship, and continuously improve both client and team experiences.
• Oversee and refine client onboarding processes, ensuring a structured and effective integration of offshore teams into client operations while fostering a strong team culture.
• Mentor and train internal teams, ensuring they have the skills, knowledge, and motivation to enhance client engagement and minimize offshore team attrition.
• Drive business growth, identifying expansion opportunities within existing accounts and ensuring offshore team members are positioned for long-term success.
• Monitor both client satisfaction and team retention metrics, ensuring continuous improvement and strategic alignment.
• Act as a brand ambassador, representing the company professionally in various business settings, including high-level client meetings and industry events.
• Champion the growth of offshore teams, providing guidance and insights to encourage the organic expansion of client accounts while fostering a positive and productive environment for offshore team members.