Customer Service Representative, San Juan

Duties and Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries across various communication channels.
• Acknowledge and resolve customer complaints effectively.
• Demonstrate in-depth knowledge of company products to answer customer questions accurately.
• Process orders, forms, applications, and requests using company systems (e.g., Assyst).
• Manage customer interactions by keeping detailed records of transactions, comments, and complaints.
• Coordinate and communicate with colleagues to ensure smooth operations.
• Handle incoming phone calls and process orders received via Viber messages.
• Provide feedback to improve customer service processes and efficiency.
• Ensure customer satisfaction by delivering professional support and solutions.
• Perform other tasks and responsibilities as may be assigned from time to time.