Customer Service Representative, San Juan

• Assist customers with inquiries and provide accurate information about products and services.
• Resolve customer complaints in a professional, efficient, and courteous manner.
• Handle order processing, tracking, and follow-ups for customer transactions.
• Document all customer interactions and maintain organized and accurate records.
• Collaborate with team members and other departments to enhance overall customer service efficiency and satisfaction.

Educational Qualifications:

• High School Diploma or equivalent
• College level or College Graduate preferred

Experience Level:

• 12 years of experience in customer service, data encoding, or related field

Skills and Competencies:

• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy in data entry
• Proficiency in basic computer applications (MS Office, Google Workspace, CRM tools)

Qualities and Traits:

• Empathetic, patient, and customer-focused demeanor
• Ability to multitask and stay organized in a fast-paced environment
• Reliable, proactive, and team-oriented

Working Conditions:

• May involve working in rotating shifts, including weekends and holidays
• Office-based or remote setup depending on company policy