Corporate Sales Executive, San Juan

1.In-store Coaching (50%)

• Coach each door to ensure that the highest customer service standards are maintained at the point of sale. Coach each Beauty Consultant, Beauty Therapist team on service, selling behaviours and connecting with clients.
• Lead by example via counter coaching  work alongside each Beauty Consultant/Therapist team to provide on-going Education (service and selling skills/product knowledge) and reinforcement of Key Performance Indicators (KPI).
• Review on a monthly basis each Store KPIs  Hourly Productivity, AUS, IPT, MOB, new customers and Booked Appointments. Enhance performance and address concerns via in-store coaching.
• Provide support, advice and direction to Store Leads and Beauty Consultant/Therapist team in all matters pertaining to their roles and activities in-store. This includes:
• Ensuring team members are aware of the upcoming activities. Marketing support and sales support.
• Instructions and directions on action plan.
• Supervision and staffing issues.
• Receiving and communicating feedback from team with regards to promotional mechanics, store activities, competitor activities.
• Conduct quarterly Beauty Consultant/Therapist appraisals to Sales & Marketing Head for review.
• Attend, lead, and co-facilitate training sessions with Trainer and Sales & Marketing Head to improve skills and knowledge.
• Lead the orientation of New Beauty Consultants/Beauty Therapists in store and spa.

2. Sales Management (50%)

• Collaborate with Store Leads to develop weekly and monthly targets (both quantitative and qualitative) and action plans.
• Secure store management and counter staff buy in to specific goals and strategies
• Submit weekly journey plan (reflecting appropriately Sales & Education priorities) to Sales & Marketing Head and Head of Brand & Strategic Marketing before the beginning of each week.
• Actively participate in Brand and Sales & Marketing Meeting held once a week. Prepare update for review and discussion with Sales, Education and Marketingachievement of sales targets, key business issues, opportunities, education concerns, etc.
• Maintain an on-going awareness of the performance of the brand in each door versus competition. Discuss areas for improvement and recommendations for a course of action.
• Ensure that all counters/stores follow merchandising and hygiene standards as directed by the Brand.
• Participate in all appropriate Management meetings and training seminars.
• Review Stock inventory and Category Mix every 6 months based on POS sell-through units to maintain healthy counter inventory.

• A minimum 3 years experience in the beauty industry cosmetics, holistic treatments, spa, advanced aesthetics, retail operations.
• Strong knowledge of skin types, skincare products, and massage techniques
• Excellent communication skills with clients and co-workers
• Excellent coach and communicator
• A good listener
• Skilled at winning people over
• Team player, inspires and mentors a team, likes to lead by example, inspires enthusiasm
• Self-reliant with the ability to make solid business decisions independently
• Ability to relate with different stakeholders and enjoys the fast-paced retail environment
• Ability to manage multiple responsibilities
• Proactive in problem-solving and taking initiative to improve business
• Passionate desire to make sales targets Ability to get others to buy in to specific goals and strategies
• Strong multitasker, passionate to learn all elements of the business. Keen to assist in all promotional events within the shop and/or offsite/spa.
• Very strong customer service and people management skills
• Numeric ability essential  Computer literate in Excel and Word
• Personal grooming must reflect/promote grooming and hygiene standard