Cloud Security Engineer, San Juan

What You'll Be Doing

• Assist in the implementation, monitoring, and support of security technologies across customer environments, including SIEM, EDR, Email/Web Security, and Cloud Security tools.
• Support onboarding and integration of log sources, security controls, and endpoint solutions under the guidance of senior engineers.
• Work collaboratively with the PMO and engineering team to contribute to successful delivery of security projects and tasks.
• Respond to customer queries and escalations with professionalism and a focus on accurate, timely resolution.
• Conduct initial troubleshooting, log analysis, and issue investigation across supported platforms.
• Maintain high-quality technical documentation and contribute to service transition artefacts.
• Participate in internal knowledge sharing, security research, and training initiatives.
• Engage with customers in a professional and responsive manner to support ongoing service delivery.
• Escalate complex issues appropriately and contribute to root cause analysis and resolution tracking.
• Stay up to date on security best practices, emerging threats, and vendor technologies relevant to the role.
• Stay abreast of emerging threats, techniques, and technologies to help evolve service offerings and maintain relevance in a fast-changing landscape.