Call Center Representative | 80% Non Voice & 20% Voice | …, Paranaque

Description

Manage and resolve customer inquiries through non-voice channels such as email and chat.
Provide assistance and support for customer issues while maintaining a high level of service.
Handle voice communications for complex queries, ensuring timely and effective solutions.
Document all interactions and maintain accurate records in the CRM system.
Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

Educational Qualifications: Bachelors degree in a relevant field.
Experience Level: 1-3 years of experience in customer service or call center roles.
Skills and Competencies: Strong communication skills, both written and verbal.
Skills and Competencies: Ability to multitask and manage time effectively.
Qualities and Traits: Customer-focused mindset with problem-solving abilities.
Working Conditions: Remote work environment with flexible scheduling options.

Highlights

Company name

Edralink Internet Installation Services
Job position

Call Center Representative | 80% Non Voice & 20% Voice | Virtual Hiring Process

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