Vessel IT Operator (Manager), Paranaque

Our client is an integrated maritime partner recognized for its commitment to sustainability, innovation, and operational excellence. With a strong global footprint, the organization delivers reliable and practical maritime solutions that create long-term value for clients, stakeholders, and employees.

Operating with integrity and resilience, our client combines technical expertise with forward- looking strategies to address the evolving demands of the maritime industry. The company places significant emphasis on developing maritime talent, fostering continuous improvement, and upholding the highest standards of performance across its global operations.

Through responsible growth and a dedication to excellence, our client continues to strengthen strategic partnerships and contribute to a sustainable future for the shipping industry.

Key responsibilities include:

• Ensure ships are supplied with required hardware and software, including migration from legacy servers to new environments.
• Install, configure, monitor, and troubleshoot satellite communication components.
• Coordinate with service providers and third-party suppliers to resolve issues and ensure proper documentation and reporting.
• Commission IT systems on board and manage users and mobile terminals. Maintain and update hardware/software on board and on shore-based systems connected to the vessels.
• Provide first-level support for maritime systems (office and fleet), including on-site deployments when required.
• Support the development of future-proof IT solutions and automation.
• Troubleshoot specialised process software, perform PC upgrades/retrofits, and support configuration management
• Ensure the security of shipboard networks and systems
• Lead and drive vessel-related projects within ICU and across departments; support project work within the Group and with clients/partners.
• Work with stakeholders across the Group to identify and implement process improvements.

Core Requirements

• Bachelors degree in Computer Science, Information Technology, or a related field
• Minimum of 8 years experience as Vessel IT
• Excellent written and verbal English communication skills
• Proven experience supporting critical 24/7 operational environments
• Ability to communicate complex technical concepts in a clear and practical manner
• Willingness and readiness to travel as required
• Strong sense of ownership with the ability to scale and support fleet-wide operations
• Solid architectural understanding of shipboard IT environments
• High level of resilience and composure under pressure
• Results-oriented, proactive, and capable of working independently

Technical Competencies

Network & Infrastructure

• Design and implementation of complex network environments, including VLANs, routing, and firewalls
• Experience with WAN technologies, VSAT, and Starlink connectivity
• Strong troubleshooting capabilities across Layers 13
• Remote support experience using tools such as Remote Desktop and TeamViewer

Systems & Platforms

• Administration of Windows and Linux server/client environments
• Experience with virtualization platforms such as VMware and Hyper-V
• Software deployment, patch management, and system updates
• Knowledge and hands-on experience with maritime mail systems

Cybersecurity

• Network security implementation and system hardening
• Monitoring, threat detection, and incident response
• Familiarity with ISO 27001, NIS2, and maritime classification/security requirements

Monitoring & Incident Response

• Setup and management of systems monitoring solutions
• Early detection and proactive resolution of technical issues
• Structured incident management and root cause analysis

Project Management & Delivery

• Planning and execution of IT installations for newbuilds and retrofit projects
• Coordination with vendors, shipyards, and internal stakeholders
• Development of rollout strategies and risk management plans

Operational Excellence

• Installation and maintenance of IT hardware, including servers, switches, and endpoints
• Structured cabling and infrastructure maintenance
• Rapid incident response with a strong focus on operational continuity and safety