Japanese Operations Manager, Paranaque

WHAT YOULL DO

• Lead visa operations and support the team
• Manage document verification and passport handling with accuracy and care.
• Improve workflows and customer experience
• Enforce compliance with policies, legal standards, and security protocols
• Oversee team performance, quality checks, training, and issue resolution

QUALIFICATIONS

• Native-level Japanese proficiency with strong grasp of business and cultural nuances
• Proven leadership experience in operations or similar roles
• Expertise in process governance, quality control, and productivity management
• Strong communication, analytical thinking, and stakeholder engagement skills
• Ability to mentor teams, manage performance, and maintain high service standards