Aftersales Marketing Officer, Paranaque

Primary Responsibilities

• Respond to customer inquiries and resolve complaints promptly.
• Manage warranty claims and service request.
• Conducts follow up to ensure customer satisfaction with resolution.
• Work with sales teams to align post sales services with cr need.
• Collaborate with technical and development teams to resolve issues.
• Develop and implement after sales service strategies to improve customer retention.
• Recommend up selling service.
• Participate in campaigns to encourage repeat purchases or referrals.
• Process quotation for after sales parts and services.
• Process, execute after sales parts and services contracts.
• Promote, implement, negotiate and increase after sales service and parts to hospital clients;
• And other tasks that may be assigned.

Qualifications

• Bachelors degree in Business Administration, Marketing, or a related field (preferred).
• Experience in aftersales, customer service, or technical support, preferably in the medical supplies or healthcare industry.
• Strong communication and interpersonal skills, with a customer-oriented approach.
• Ability to handle multiple tasks and work under pressure.
• Excellent problem-solving and conflict-resolution skills.
• Team player with the ability to collaborate with sales, technical, and development teams.
• Knowledge of medical equipment, warranty processes, and aftersales operations is an advantage.
• Proficiency in Microsoft Office applications; experience with CRM systems is a plus.
• Strong organizational skills and attention to detail.
• Can start ASAP.