Customer Service Representative, Paranaque

Listens and resolves the customer's concerns and queries

Maintains positive attitude and calmly

Responds to complaints, resolves issues and troubleshoots technical problems

Delivers information about a company's offerings

Provides pro-active and extra mile service

Collects and analyzes customer's feedback and responds to customer's reviews

Develops and documents knowledge into helpful content

Ensures prompt resolution of customer complaints and review feedback to continually improve the entertainment across platform

Identifies service gaps and establishes programs to address the gaps

Assist in driving the customer loyalty strategy of the platform and ensuring every agent have a strong education on desired programs

Requirements:

2 years in College or Bachelor's Degree holder

1 to 2 years experience as CSR (Chat/Call Support).

Good communication, reading comprehension and problem-solving skills.

Must be willing to work onsite, 5 days a week, shifting schedule and holidays.