Customer Service Representative, Paranaque

Description

Manage customer inquiries to ensure smooth operation and resolve issues via phone, email, and chat.
Provide accurate information and support to enhance customer / client satisfaction
Document customer interactions and maintain records of inquiries and solutions
Collaborate with team members to improve service processes and initiatives
Building and maintaining strong relationship with carriers and customers.
Adaptability and flexible to handle changing circumstance's
Problem - solving kills, especially under pressure .

Requirements

Educational Qualifications: Bachelor's degree in a relevant field or equivalent experience
Experience Level: 1-3 years of customer service experience
Skills and Competencies: Excellent communication and interpersonal skills
Skills and Competencies: Proficient in using CRM systems and MS Office Suite
Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset
Working Conditions: Ability to work in a fast-paced environment and handle varying workloads

Highlights

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