Junior IT Specialist, Paranaque

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Job Opening: Jr. IT Specialist

Company: RVD Food Inc.

Location: 3rd Floor, Sawali Building, Parqal Mall, Aseana Macapagal Drive, Paraaque City

Employment Type: Full-Time

Department: IT

• Provide first-line technical support to end users for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Assist with system upgrades, patches, and updates.
• Monitor and respond to help desk tickets in a timely and professional manner.
• Support user account management (creation, modification, and deactivation).
• Help maintain inventory of IT hardware and software assets.
• Assist in setting up workstations and onboarding new employees.
• Collaborate with senior IT staff on projects and escalated issues.
• Maintain IT documentation and user guides.
• Ensure compliance with company IT policies and security procedures.

Qualifications & Experience:

• Diploma or Bachelors degree in Information Technology, Computer Science, or related field.
• 2-5 years of relevant IT support experience
• With 1- 3 years experience in ERP System Management
• Serve as the primary point of contact for ERP system user issues and inquiries.
• Troubleshoot ERP module errors, user access problems, and workflow issues.
• Understanding of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office 365 and common business applications.
• Knowledge of networking concepts (LAN, Wi-Fi, VPN, IP addressing).

Skills and Competencies:

• Strong problem-solving and troubleshooting skills.
• Good communication and customer service abilities.
• Eagerness to learn and grow in a fast-paced IT environment.
• Ability to work independently and as part of a team.
• Organized and detail-oriented with good time management.