POS Field Technician (Paranaque City Based | NCR rate | …

The largest non-bank POS terminal network in the Philippines is hiring.

Join our expansion as we look for 30 qualified Field Technicians across the Philippines.

• Permanent and direct employment (not under agency)
• Metro Manila (minimum wage) rate with salary increase based on performance/eligibility
• Motorcycle allowance
• Training bootcamp for new hires

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.

The Field Technician plays a crucial role in efficiently and effectively fulfilling and managing clients service requests from asset receiving and safekeeping through preparation, testing, deployment, post-deployment, and reporting, including asset care and management.

• Receive and safekeep POS terminals, accessories, and peripherals at all times until the scheduled deployment
• Keep track and hold full responsibility and accountability over all received company assets in view of the field service assignment

• Check applications installed and ensure accuracy and completeness of all necessary downloaded profiles/data in the POS terminal prior to installation

• Deploy new terminals and/or peripherals or replace previous installations
• Provide on-site checking, reprogramming or deprogramming, and other services in accordance with customers specifications and requirements, including agreed service turnaround time or completion

• Test and calibrate installed equipment to ensure proper functionality and performance

• Provide training to merchants to ensure that all merchant cashiers understand the functionality, basic care, and security of the deployed terminals

• Diagnose and resolve technical issues and malfunctions efficiently

• Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly

• Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done

• Accomplish in full the required details in the field service and other related reports for every field service done