Collection Officer, Pangasinan

Experience in collections, credit or lending operations is an advantage.

Knowledge of financing/lending processes and basic collection laws and regulations.

Strong communication, negotiation, and interpersonal skills.

Ability to handle difficult conversations with professionalism and respect.

Detail-oriented, organized and capable of managing multiple accounts.

Willingness to conduct field collection activities when required.

High level of integrity, confidentiality, and accountability

Monitor and manage assigned loan accounts with overdue or delinquents balances.

Contact clients through calls, messages, emails and field visits to follow up on outstanding payments.

Negotiate payment arrangements and settlement plans in accordance with company policies

Conduct collection activities professionally, ethnically, and in compliance with applicable laws and regulations.

Maintain accurate records and collection efforts, client communications, and payment commitments.

Coordinate with branch personnel and other departments regarding account status and collection strategies.

Prepare regular collection reports and updates on delinquent accounts.

Assist in account remediation, restructuring or endorsement for legal action when necessary.

Educate clients on payment schedules, penalties and loan terms to prevent future delinquency.