Customer Care Supervisor, Quezon City

Description

Responsible for leading the CSR team in providing exceptional customer support. Skilled in managing daily operations, resolving escalated issues, and ensuring customer satisfaction. Proven ability to train and motivate staff to achieve performance goals.
Supervise and mentor the customer care team, providing guidance and support.
Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
Monitor distributors interactions to ensure adherence to quality standards and company policies.
Answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recoding account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Highlights

Safety Tips

If the salary for a position is far above normal, proceed with caution.