HR and Operations Manager, Quezon City

The Operations Manager is a pivotal leadership role responsible for overseeing the day-to-day operations of the organization, ensuring smooth delivery of behavioral services, and driving operational excellence. This includes managing all office, staff, operational, HR, and administrative functions. The Operations Manager is the key point of contact for senior management in Hong Kong, local government agencies, and medical or hospital partners, ensuring strong communication and alignment with all stakeholders.

While direct experience in autism or behavioral services is not arequirement, a solid understanding of operations management, team coordination, leadership, and HR practices will be essential. The ideal candidate will possess strong organizational, communication, interpersonal, and problem-solving skills, with a passion for improving operational systems in a service-based environment.

• Oversee and streamline daily operations to ensure efficiency and high-quality service delivery.
• Manage operational processes, systems, and resources to meet organizational goals and client needs.
• Work closely with senior management (including the boss in Hong Kong) to develop and implement strategies that improve overall operations.
• Ensure compliance with company policies, regulatory requirements, and best practices in service delivery.
• Manage office facilities, supplies, equipment, and technology resources effectively.

• Supervise administrative, support, and clinical staff, including recruitment, training, and performance management.
• Foster a positive and collaborative work culture, promoting staff retention and professional growth.
• Support staff with necessary resources, mentorship, and training related to operational functions and behavioral principles.
• Ensure staff are aligned with organizational objectives and have a clear understanding of their roles and responsibilities.

• Oversee HR functions, including recruitment, onboarding, training, and employee relations.
• Manage employee records, performance evaluations, compensation, and benefits administration.
• Develop and implement HR policies and procedures to ensure compliance with legal and organizational standards.
• Handle employee concerns and resolve conflicts to maintain a positive work environment.
• Oversee the administrative functions of the office, including scheduling, client appointments, and staff work schedules.
• Ensure smooth operation of daily administrative tasks, such as documentation, record-keeping, and compliance with privacy standards.

• Coordinate and ensure the smooth operation of client programs and services, working with clinicians, behavior analysts, and other team members.
• Monitor and evaluate program outcomes, making recommendations for operational improvements.

• Act as the primary point of contact with the executive team in Hong Kong, providing regular updates on operations, challenges, and progress.
• Establish and maintain strong relationships with government agencies, medical professionals, and hospitals to support program development and referral processes.
• Represent Autism Partnership Manila in discussions with healthcare and government entities, ensuring compliance with regulations and building partnerships for the future growth of the organization.

• Assist in the preparation and management of operational budgets, ensuring cost-efficiency and resource allocation.
• Oversee financial processes related to office and operational expenses, forecasting, and reporting.

• Continuously assess and improve operational systems to maximize efficiency, service quality, and team collaboration.
• Implement and track performance metrics to evaluate the effectiveness of operational processes and service delivery.