Job: French Service Desk Specialist (Location: Quezon City), Quezon City, Philippines

KINDLY SEND YOUR RESUME DIRECTLY TO: KINDLY SEND YOUR RESUME DIRECTLY TO: KINDLY SEND YOUR RESUME DIRECTLY TO: KINDLY SEND YOUR RESUME DIRECTLY TO: Company Profile: This is a globally recognized company that provides information and analytics to help professionals make better decisions. The company supports their global operations with tasks like content management, customer support, and technology. Position: French Service Desk Specialist Industry: Shared Services Location: Quezon City Salary: Highly Negotiable Schedule: Mid Shift | Shifting Schedule Work Set-up: Hybrid Set-Up (2 days work onsite and 3 days work from home arrangement) BENEFITS: Sick Leave Vacation Leave 13th Month Pay Government Mandated Benefits HMO Life Insurance (upon hire) Retirement Plan (upon regularization) Free Visa Processing Other will be discussed by the client JOB REQUIREMENTS:Proficient in French and English language both verbal and written Bachelor's Degree holder is preferred but not required With at least 2-3 years of experiences as a Technical Support Knowledgeable in Microsoft Office, Active Directory, and Service Now Familiarity with supporting iOS devices, MacOS Understanding of network protocols for a LAN and WAN including remote connectivity Must be willing to work on Shifting schedule and can start ASAP JOB RESPONSIBILITIES: Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills. Establish and adhere to service level response and resolution times for all systems. Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team. Effectively communicate to management, team members, and various customer groups. PerformsActive Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses. Capable of performing individual contributor roles and where needed work in a team environment. All other duties as assigned Recruitment Process: Resume Screening HR Interview Technical Exam Local Ops Interview Language Interview Job Offer HOW TO APPLY: KINDLY SEND YOUR RESUME DIRECTLY TO: Contact usfor more inquiries: Look for: Ms. Myka ???? Mobile: (+ 63) 917-638-1992 | (+63) 917-638-1962 ???? Viber: (+63) 917-638-1962 ???? Skype: jkrecruit Visit our Facebook Account for more job openings and updates! Facebook and Messenger: Hera Gono Facebook Page:French Job Openings in the Philippines - Facebook Group: French Bilingual Opportunities (Philippines) - Facebook Page: J-K Network European and Latin American Job Openings PH - Linkedin: / Tiktok: Subscribe to our official YouTube channel: Do you know someone? Refer your friend and well give you a Referral Bonus once they get their dream job through us! Want to know the right job for you? Talk to us. Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!