Job: American Customer Service Manager (Schedule: Dayshift), Quezon City, Philippines

KINDLY SEND YOUR RESUME DIRECTLY TO:​ KINDLY SEND YOUR RESUME DIRECTLY TO:​ KINDLY SEND YOUR RESUME DIRECTLY TO:​ KINDLY SEND YOUR RESUME DIRECTLY TO:​ ​ COMPANY PROFILE: This company provides exceptional customer support and experiences across various industries. They manage your business processes to boost customer experience and drive revenue. They partnered with one of the biggest Energy and Gas Companies. Position: American Customer Service Manager Company Industry: BPO Company Work Location: Quezon City Salary: Php 100,000 - Php 125,000 gross (Negotiable) Work Schedule: Dayshift (Monday - Friday, Weekends Off) Work Set-up: Work Onsite BENEFITS: Sick Leave Vacation Leave HMO Insurance Government Mandated Benefits Other benefits will be discussed during the job offer JOB REQUIREMENTS: Proficientin speaking, reading, and writing English Must be an American, Australian, British, Canadian or Irish National Open to Graduate or undergraduates With working experience as a Customer Support Manager in a BPO Set-up Willing to work in Quezon City JOB RESPONSIBILITIES: Overseeing day-to-dayoperations of the customer service team Leading customer service agents in successfully achieving the company's goal Take ownership of customer's issues and follow problems through to resolution Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. Provide additional upskilling or learning opportunities for team members Oversee the budget for the customer service department Making weekly and monthly reports and surveys Evaluate agent and representative performance RECRUITMENT PROCESS (ONLINE PROCESS): Resume Screening Initial Interview (HR Interview) Skills Interview Final Interview Job Offer HOW TO APPLY: KINDLY SEND YOUR RESUME DIRECTLY TO: Contact us for more inquiries: Look for: Ms. Myka ???? Mobile: (+ 63) 917-638-1992 | (+63)917-638-1962 ???? Viber: (+63) 917-638-1962 ???? Skype: jkrecruit Visit our Facebook Account for more job openings and updates! Facebook and Messenger: Hera Gono Facebook Page: J-K Network European and Latin American Job Openings PH - Linkedin: / Tiktok:Subscribe to our official YouTube channel: Do you know someone? Refer your friend and well give you a Referral Bonus once they get their dream job through us! Want to know the right job for you? Talk to us. Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!