Front Desk Officer, Quezon City

The Front Desk Receptionist is the first point of contact for guests, providing exceptional customer service and ensuring a smooth and welcoming check-in and check-out experience. The receptionist will handle guest inquiries, manage reservations, and perform various administrative tasks to support the hotels operations.

Key Responsibilities:

Guest Services

• Greet and welcome guests upon arrival.
• Assist with check-in and check-out processes.
• Provide information about motel facilities, services, and local attractions.
• Address and resolve guest complaints and issues promptly and professionally.

Reservations and Bookings

• Manage room reservations via phone, email, and online booking systems.
• Maintain accurate records of room availability and guest accounts.
• Process cancellations, modifications, and special requests.

Administrative Duties

• Answer phone calls and direct them to appropriate staff.
• Handle email correspondence and maintain electronic and paper records.
• Perform clerical duties such as filing, photocopying, and faxing.
• Balance cash drawers and prepare deposits.

General Operations

• Ensure the reception area is tidy and presentable.
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready and well-maintained.
• Monitor security cameras and ensure the safety and security of guests and staff.