Service Operations Specialist, Mandaluyong
Service Operations Specialist, Mandaluyong
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Mandaluyong, Philippines -
Posted: yesterday
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Description
- Serve as the first point of contact for all incoming website concerns or requests via ticketing system, email, or phone.
- Log, categorize, and prioritize all incidents and service requests based on established severity and urgency levels.
- Provide initial troubleshooting and diagnostic support for known issues (e.g., page errors, loading issues, login issues, broken links, user interface issues).
- Escalate unresolved incidents to Level 2 Support with a clear summary of the issue and all troubleshooting steps attempted.
- Manage and track the entire lifecycle of a ticket, ensuring timely updates and communication with the end user.
Highlights
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Company nameArgold Jobs Inc. -
Job positionService Operations Specialist
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