Bahasa Indonesia Email and Chat Support | Php 70,000 Monthly |, Mandaluyong

Company Profile: A BPO company which is known as the transformation company through their continuous innovation. 

Position: Bahasa Indonesia Email and Chat Support

Industry: BPO Company

Salary: Php 70,000 Monthly

Schedule: Shifting

Location: Mandaluyong City

Work setup: Work onsite

Benefits:

• Visa Processing
• Government Mandated Benefits
• 13th month pay
• Leaves credits
• Allowances

Requirements:

• Indonesian National proficient in English with permanent visa 
• Filipino National can speak, read and write Indo language
• Open to Undergraduates
• Good understanding and email/chat etiquette
• With customer service experience is a great advantage but not required
• Willing to work in Mandaluyong and can start asap

Responsibilities:

• Respond to customers inquiries and technical concerns through emails and chats
• Assist customers' service concern through email or chat (e.g. playlist, features, troubleshooting and subscription inquiries)
• Assist customers in cancellation of premiums and in changing customer personal details
• Handle concerns of account users regarding paid accounts, payment issues

Recruitment Process:

• Paper Screening
• Initial Interview
• Language Assessment
• Operations interview
• Job Offer