Administrator & Marketing Assistant, Mandaluyong

Were Hiring: Administrator & Marketing Assistant!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Administrator & Marketing Assistant to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Administrator & Marketing Assistant

Work Arrangement: Work from Office

Location: Makati / Ortigas / Cebu / Davao / Bacolod / Angeles / Mabalacat

Schedule: Morning Shift

Job Description:

We are seeking a highly organised, detail-oriented Administration and Marketing Assistant to support the operations of our clinical psychology practice. This role is primarily administrative and requires a high level of accuracy, reliability, and professionalism when handling sensitive client information. You will play a key role in providing consistent, accurate, and timely administrative support, ensuring smooth operations and high-quality client care, while supporting marketing and content tasks as the role develops. You will report to the Practice Manager and the Practice Director.

Core Responsibilities

• Manage inbox triage and respond to non-clinical client enquiries (email/SMS) in a professional and timely manner
• Perform accurate data entry and maintain client records using our practice management system
• Coordinate and schedule client appointments
• Upload, organise, and maintain client documentation
• Process payments and Medicare rebates accurately
• Manage billing enquiries and assist with follow-up of unpaid invoices
• Review referrals for completeness and follow up any missing information
•  Ensure all client records are accurate, complete, and up to date
• Support clinician diary management and appointment coordination
• Apply strict confidentiality and privacy standards when handling all client information
• Update SOPs

Additional Responsibilities

• Draft, format, and upload blog posts and website content
• Update website content as required
• Develop social media content using Canva templates and brand guidelines
• Assist with email newsletters and content formatting
• Provide general administrative and reporting support

Qualification and requirements:

• Strong organisational skills and exceptional attention to detail and accuracy
• Proven experience in administrative support and data entry
• Ability to follow structured processes and SOPs consistently
• Strong written communication skills (clear, professional email/SMS communication)
• Ability to work independently and take ownership of tasks
• Strong understanding of confidentiality and privacy requirements (experience in healthcare highly regarded)
• Proficiency in Microsoft Office, Canva and Mailchimp

Non-negotiable skills & requirements:

• Proven experience in administrative support and data entry
• Ability to follow structured processes and SOPs consistently
• Proficiency in Microsoft Office, Canva and Mailchimp

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.