Lead Specialist, Account Management & Compliance, Mandaluyong

ReSource Pro is a leading provider of business process management (BPM), technology, and strategic consulting services exclusively for the insurance industry. Founded in 2003, the company partners with insurance organizations worldwide to optimize operations, improve performance, and drive sustainable growth. Headquartered in New York City, ReSource Pro serves carriers, brokers, MGAs, and wholesalers across global delivery centers.

ReSource Pros culture is peoplecentered, servicedriven, and excellencefocused, rooted in deep insurance industry expertise. The company emphasizes building longterm trust with clients through high standards of quality, reliability, and accountability. 

Job Responsibilities:

1. Project Planning & Execution

• Plan and execute departmental and enterprise-level projects aligned with corporate goals
• Monitor project progress to ensure timely and successful delivery
• Ensure alignment of initiatives with business strategy and performance objectives

2. Standards & Procedure Development

• Develop and maintain company-wide quality and productivity standards
• Design and implement operational procedures across teams
• Ensure compliance through training, workshops, and performance monitoring

3. Operational Excellence & Professional Services

• Provide process improvement and consulting support to internal departments
• Deliver Lean-based solutions including process mapping, benchmarking, and problem-solving
• Support client onboarding, service improvement, and new business acquisition initiatives

4. New Product Development & Innovation

• Support design, testing, and launch of new products and business models
• Collaborate with global teams and stakeholders to pilot new offerings
• Contribute to initiatives that drive profitability and business growth

5. Team Development & Coaching

• Coach team members on Lean tools and process improvement methodologies
• Support capability building in project execution and structured problem-solving
• Foster a culture of continuous improvement across teams

Qualifications & Experience:

• Bachelors degree required
• Minimum 5 years experience in BPO or operations environment
• Experience in QA/QC or process improvement preferred
• Knowledge of Lean tools (VSM, Kaizen, PDCA, A3, Standard Work)
• Strong communication, facilitation, and project management skills
• Ability to work with cross-functional and global teams
• Proficiency in MS Office (Word, Excel, PowerPoint, Visio)

Elevate your career with ReSource Pro, where your leadership, expertise, and vision will help shape the future of insurance operations on a global scale.